Privacy policy
Shenzhen MOOER Audio Co., Ltd. (hereinafter collectively referred to as "MOOER Audio" and "we") promise users to take corresponding security measures to protect your personal information according to law. This privacy policy will help you understand how we will collect, use, store and protect your personal information.
Please carefully read and fully understand all contents of this privacy policy before using our products and services. Once you use or continue to use our products and services, you agree that we use and process your relevant information in accordance with this privacy policy.
Our privacy policy terms will help you understand the following:
I、 How do we collect and use information
2、 Personal information sharing, transfer and public disclosure
3、 How do we ensure your information security
4、 Our protection of minors
5、 Revision of this policy
6、 How to contact us
I . How do we collect and use information
We will use your personal information in strict accordance with the privacy policy and the contents set out in its updates. Your personal information will only be used for the purpose determined at the time of collection and agreed by you. If there is any other purpose, we will obtain your consent in advance.
We collect and use your personal information for the following purposes:
1. Create and maintain user accounts
In order to use our products and services safely in the future, you need to create the basic information or login information of the account. When you create the account, you will use your name, email, user name, password and other personal information.
2. Maintain the normal operation of basic functions
When you use our products, you may be asked to provide the personal information necessary for us to use the basic products and services. When you use our products and services, we may indirectly or directly collect and store information about how you use our products and services, as well as the data, audio, files, etc. you upload to our platform.
Log information: when you use our services, our server will automatically record some log information. Such server log information may include the following information: IP address, browser type, browser language, refer source page, operating system, date, time stamp, click traffic data, etc.
Device information: we may receive and record information about the device you use. For example: equipment model, operating system and version, client version, etc.
3. Allow us to interact with you and provide information display of goods or services
We may send you marketing information, user research, product updates and product internal test invitations by email, SMS or other means, so that we can improve product services and promote our related products.
4. Help you complete your subscription or order our products and services, as well as provide customer service and after-sales service
You are in the process of ordering our goods or services. In the process of placing an order, you may need to provide the consignee's personal identity information, name, receiving address, postal code, consignee, contact phone number and payment status information. If you refuse to provide such information, we will not be able to complete the relevant delivery services.
If you need us to provide after-sales service and other consulting needs, we have the right to verify your account information to ensure the security of your account. We may keep your contact information, communication content, etc. in order to contact and help you solve problems.
5. We need to obtain your device permissions
You can understand and agree that some individual services may require you to open specific access permissions in the device to collect and use the information involved in obtaining permissions. For example:
(1) When you turn on the Bluetooth function of the device, you allow our software to obtain the permission of Bluetooth device connection, so that you can synchronize data, transmit data and apply data files to our supporting devices;
(2) After you open our file read-write permission, we can read the preset files on your device so that you can upload the preset files to our cloud, download and save the shared data on the cloud;
(3) After you open the photo album and camera (camera) permission, you can read the contents of the photo album and change the avatar; You can obtain the permission to use the camera, shoot and record videos and save them to the album;
(4) After you open the geographical location permission, you allow us to obtain your device location information, so that we can provide you with more suitable page display, information interaction and accurate location of nearby Bluetooth devices;
(5) After you open the network connection permission, you allow us to obtain the network connection, so that you can register your account online, log in to your account, use the cloud sharing and download functions of our equipment, etc;
(6) After you turn on the microphone and related voice permissions, you can use the microphone to record audio files.
Please note that opening any permission means that you authorize us to collect and use relevant information to provide you with corresponding services. Once you close any permission, you cancel the authorization of this part of functions. We will no longer continue to collect and use relevant information based on the corresponding permission, nor can we provide you with the services corresponding to this permission. However, your decision to close the permission will not affect the previous information collection and use based on your authorization.
II Personal information sharing, transfer and public disclosure
1． Sharing
We attach importance to the protection of your personal information. Your personal information is an important basis and part of our products and services for you. We collect and use your personal information only within the purpose and scope of this privacy policy or in accordance with the requirements of laws and regulations, and keep it strictly confidential. Generally, we will not share your personal information with any company, organization or individual, except for the following cases:
Our third-party partners will use the third-party SDK to collect and use your personal information. If we do need to collect (share, etc.) your personal information indirectly from a third party due to the needs of business development, and we directly or jointly provide you with products or services, we (or the third party) will express to you the source, type, purpose, method, business function and scope of authorization and consent of your personal information shared before collection (if the mode and scope of use exceed the scope of your original authorization with a third party, we will obtain your authorization and consent again). When you use such services provided by a third party in our services, you agree to directly collect and process your information. We may access or link to third-party services, including the following situations:
(1) Advertising service. In order to improve your user experience and optimize the advertising effect displayed in the product, we may need to share the anonymized or de-identified information with third-party partners and require them to strictly comply with our data privacy protection measures and requirements.
(2) Aurora push: Aurora push service provides App with the ability to push messages and notifications. In order to provide better product information services, after our App software integrates Aurora push SDK, Aurora push SDK will collect the personal information necessary to use the service and push messages and notifications to end users through encrypted channels. We will collect your personal information, including: ① set Backup information: it is used to identify the only user and ensure the accurate delivery of message push; optimize the push channel resources. We will integrate the channel resources of message push according to the activity of different Apps on the device to improve the message delivery rate for developers; provide developers with smart tags and services to display business statistics. ② network information and location information: optimize SDK and aurora, ensure the stability and continuity of the service and realize the function of regional push. ③ App installation list information: we provide you with intelligent push function. Through this information, we recommend push content more in line with your needs and reduce the disturbance of useless push information to you. You can choose to turn on or off this service.
2. Assignment
Unless we obtain your express consent, we will not transfer your personal information to any company, organization or individual. In case of merger, acquisition or bankruptcy liquidation, the transfer of personal information may be involved. In this case, we will require new companies and organizations holding your personal information to continue to be bound by this privacy policy. If there is any change in the collection and processing of personal information agreed in this privacy policy, the company and organization will ask you for authorization again.
3. Public disclosure
(1) Public disclosure is the act of publishing information to the society or unspecified groups. We will not publicly disclose your personal information except for the necessary disclosure due to the need to make punishment announcement for illegal account and fraud, desensitization display of relevant information when publishing the list of winners, etc. if there is a legitimate reason for public disclosure, we will inform you of the purpose and type of publicly disclosed information before public disclosure (if your personal sensitive information is involved, we will also inform you of the content of the sensitive information involved) and make public disclosure after obtaining your authorization and consent, unless otherwise stipulated by laws and regulations or this policy.
(2) For your personal information publicly disclosed, we will carefully review its legitimacy, rationality and legitimacy at the first time after receiving the application for public disclosure, and take the strictest personal information security protection measures and means to protect it during and after public disclosure.
3、 How do we ensure your information security
Your account has security protection function. Please keep your account and password information properly. We only retain your personal information for the period necessary for the purpose described in this Privacy Policy and the time limit required by laws and regulations.
We use various security technologies and procedures to prevent the loss, improper use, unauthorized reading or disclosure of information. For example, in some services, we will use encryption technology (such as SSL) to protect the personal information you provide. However, please understand that due to technical limitations and possible malicious means, in the Internet industry, even if we try our best to strengthen security measures, it is impossible to always ensure 100% information security. You need to know that the system and communication network you use to access our services may have problems due to factors beyond our control.
We only allow those employees who need to know the personal information in order to help us process the personal information and the personnel of the authorized processing service company to access the personal information, and they need to perform strict contractual confidentiality obligations. If they fail to perform these obligations, they may be investigated for legal responsibility or terminate their relationship with us.
For us, the security of your information is very important. Therefore, we will continue to strive to ensure the security of your personal information and user data, and implement security encryption and other means throughout the storage and transmission, so as to prevent your information from being accessed, used or disclosed without authorization.
We will do everything possible to take appropriate technical means to ensure that you can access, update and correct your registration information or other personal information provided when using our services. When accessing, updating, correcting and deleting the above information, we may require you to authenticate to ensure the security of your account.
4、 Our protection of minors
1. Minors should obtain the consent of their guardian before using our products and / or services. If you are a minor, before using our products and / or services, you should jointly read this Privacy Policy under the supervision and guidance of your guardian, and use our products and / or services and submit personal information under the explicit consent and guidance of your guardian. We protect the personal information of minors in accordance with relevant national laws and regulations, and will only collect, use or publicly disclose the personal information of minors when permitted by laws and regulations, expressly agreed by the guardian or necessary to protect your rights and interests.
2. If you are the guardian of a minor, if you have any questions about the personal information of the minor under your supervision, you can communicate with us through the contact information publicized in Article 11 "contact us" of this privacy policy. If we find that the personal information of minors is collected without the prior consent of verifiable guardians, the relevant data will be deleted as soon as possible.
5、 Revision of this policy
We may amend the terms of this privacy policy from time to time, which shall form part of the privacy policy. If such amendments result in a substantial reduction of your rights under this privacy policy, we will notify you by reminding you in a prominent position on the home page or sending you an email or other means before the amendments take effect. In this case, if you continue to use our services, you agree to be bound by the revised privacy policy.
6、 How to contact us
If you have any questions, comments or suggestions about this user agreement and privacy policy, you can send an email to【 Info@mooeraudio.com 】。